The practice aspires to provide a good service to patients at all times. However, should you find that you need to complain or make a suggestion to improve the service, the practice follows the local guidelines.
You may ask to speak to the practice manager or deputy, on the phone or you may write to her at the Rutland Lodge address.
Every letter will be acknowledged within three working days, and your complaint followed up and the results relayed to you as quickly as possible.
Should you be unhappy with the response from the practice you may complain to the Local CCG (see Useful Telephone Numbers).