Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
The practice is registered and complies with the Data Protection Act 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Carers
If you look after a relative, child or friend who is unable to manage without you because of a disability, long-term illness, mental illness or extreme age you are a ... [continue] Carers
Change details
If you change your name, address, telephone number or mobile phone number please tell us immediately, in writing, so we can keep your records up to date. Forms are available ... [continue] Change details
Chaperone
We offer a chaperone service where a member of staff will escort you when you go for a consultation. You and the doctor or nurse may feel more comfortable having ... [continue] Chaperone
Complaints and compliments
The practice aspires to provide a good service to patients at all times. However, should you find that you need to complain or make a suggestion to improve the service, ... [continue] Complaints and compliments
How to register
We accept new patients who fall within our catchment area . To register as a patient please complete the forms available at the reception desk – each adult must sign ... [continue] How to register
Named GP
All patients at Rutland Lodge and Carlton Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the ... [continue] Named GP
Patient Advice And Liaison Service
PALS is designed to support patients, relatives, carers and friends to find their way around NHS information about services. PALS can help to resolve problems or complaints about hospital or ... [continue] Patient Advice And Liaison Service
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient rights and responsibilities
Patients’ rights and practice responsibilities To be greeted in a friendly manner and to be treated with courtesy by everyone working at the practice. To receive a clear explanation of ... [continue] Patient rights and responsibilities
Practice boundary
Please see our practice boundary map below.
Research
The practice is sometimes asked to take part in national research into diseases and their treatment. You may be asked if you wish to be included in the research, and ... [continue] Research
Useful numbers
NHS 111: 111 St James Hospital: 0113 243 3144 Leeds General Infirmary: 0113 243 2799 Chapel Allerton Hospital: 0113 262 3404 West Yorkshire Police: 101 Citizens Advice: 0113 2234400 Age ... [continue] Useful numbers
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We operate zero tolerance for rude, aggressive and abusive behaviour in the surgery premises. Patients who persist in behaving in a way which upsets staff or other patients will be ... [continue] Violent or abusive behaviour
