IMPORTANT INFORMATION - CHEMIST ORDERED PRESCRIPTIONS
From the 1st October you will be required to order your repeat medication directly from your GP surgery.
From the start of the new system, community pharmacies, online pharmacies and other dispensing contractors (which include appliance contractors) will no longer be able to order repeat prescriptions on your behalf. Repeat prescription orders will need to be made by you, a relative or Carer directly from your GP surgery. Repeat prescriptions can be ordered in the following ways:
- Online ordering via the systmONE app – Recommended (ask in your GP surgery today)
- In person at the surgery (using the tear off slip on the right hand side of the previous prescription)
- Via letter / post (using the white tear off slip on the right hand side of the previous prescription)
- Via email
- Via e reception
PLEASE NOTE WE WILL NOT BE TAKING PRESCRIPTION REQUESTS OVER THE TELEPHONE AND WILL ALSO CEASE TO USE THE FAX MACHINE FROM THE 1ST OCTOBER
Patients are encouraged to sign up for online ordering: To sign up you are required to produce photographic identification such as your passport; driving license or a bus pass and proof of address such as utility bill or bank statement to the GP surgery. You will then be issued a personalised online login and a password which you can use to log on to the app. The login and password should only be used by you to access your repeat orders. (If you require a family member or carer’s assistance when ordering please highlight this to the surgery staff when registering). This is a very straight forward process and will allow you to access your repeat orders at a time convenient to you, 24 hours a day.
By encouraging all patients that have the ability to order their own repeat prescriptions it will offer you, as the patient, full control over which prescription items are issued each month. Please ensure you only order what you require to avoid over ordering and stockpiling your prescription medicines.
Please allow time for your repeat prescription to be processed: Your GP surgery will require at least 2-3 working days to issue your repeat prescription. Your pharmacy or appliance contractor will then need a further 1 -2 working days to dispense your repeat medication as they may need to order in any items that they do not have in stock.
We would recommend ordering your repeat medications 7 days before your previous supply is due to run out
Please note that the collection, dispensing and delivery of your prescription from community pharmacies, online pharmacies and appliance contractors will remain the same, it is only the ordering process that will change. If you have a nominated Pharmacy your prescription will still go directly there, if you do not have a nominated pharmacy your prescriptions will be available to collect from the surgery as normal.
If you or someone you know requires assistance when ordering repeat prescriptions, then please enquire in your GP surgery today. These patients will receive support to access help.
If you need any further information or have concerns regarding these changes, there are leaflets available in the GP surgery giving more information, or you can speak with a member of staff at the surgery who will be happy to help.
Many thanks for your understanding.