Skip To Content
0113 200 7474
Increase Font Size
Decrease Font Size
Reset Font Size
Rutland Lodge Medical Practice
Show Main Menu
News & Notice
Show Side Menu
Medication Review & Blood Tests
Comments and Complaints
Out of Hours
Patient Participation Group
Freedom of Information
Summary Care Record
Patient Advice And Liaison Service
Immunisations & Vaccinations
How We Collect and Look After Your Data
Sharing Your Information
Common Health Questions
Conditions A to Z
BBC Health News
China coronavirus spread is accelerating, Xi Jinping warns
26 Jan 2020 05:54
China's president tells a high-level meeting that the country faces a "grave situation".
NHS staff urged to help service tackle climate change
25 Jan 2020 02:55
Staff are encouraged to drive to work less and bring in reusable cups and bottles as part of NHS climate plans.
Calls for 'virginity repair' surgery to be banned
27 Jan 2020 04:16
Women are being shamed into the procedure out of fear of being outcast or even killed.
Coronavirus: Airlift for Britons trapped in China 'under review'
26 Jan 2020 14:59
The UK government says a total of 52 tests have proved negative for the new strain of coronavirus.
Addenbrooke's nurse assault left intensive care patient 'in agony'
27 Jan 2020 00:41
Grzegorz Wawrzynczak smacked the man on the legs and was later cautioned by the police.
Nut allergy girl's fear over Emerade adrenalin pen failure
27 Jan 2020 00:19
Amber Sheppard relies on a brand of adrenalin pen that has been recalled because of faults.
Patients’ Rights And Practice Responsibilities
To be greeted in a friendly manner and to be treated with courtesy by everyone working at the practice.
To receive a clear explanation of and advice on your medical condition and proposed treatment.
To receive a referral for specialist medical opinion at a hospital of your choice when appropriate.
We will aim to meet all your requests within the time-frame required, but as soon as possible in every other event, especially when we are dealing with outside agencies on your behalf where we have no control over timing.
To expect us to store your medical paper records in a secure place, and to ensure that no outside parties have access to your computer records without your knowledge or permission.
To expect that your medical affairs will be kept confidential by all the staff and you can be certain that there will be no breach of confidentiality at any level of your care.
The doctors and nurses aim to see patients within 15 minutes of their appointment time but this may not always be possible. Where there is an unavoidable delay, we will try to keep you informed of the reason and the likely delay time.
The staff will make every endeavour to follow up your requests for information from third parties (such as the hospitals) but can only relay back to you the information that third parties are prepared to release.
You have a right to complain to the practice manager who will inform you of receipt of your complaint within three working days, and who will then investigate your complaint and respond to you in writing.
Patients have a responsibility to look after their own health by keeping their weight under control, taking regular exercise, keeping alcohol intake under the maximum recommended units per week and by not smoking.
We expect patients to offer practice staff the same level of courtesy and consideration as we extend to you.
We request that you arrive on time for appointments or notify us if you are likely to be late or have to cancel. If you arrive more than 20 minutes late for your appointment it may be forfeited and have to be re-booked.
We request that you be patient and understanding if another patient requires some extra time.
We request that you take responsibility for managing your own repeat prescriptions, ordering them in good time.
We request that you do not use mobile phones within the practice building; please switch off your phone or take calls outside.
We request that you keep your children under control in the waiting room, to avoid causing disturbance to other patients.
We request that if you feel you may need a little longer time – more complex problems or multiple problems - that you ask for a double appointment or prioritise and book additional appointments.